frequently asked questions

•  What is an Escape Room Game?

  • Well... Ever wanted to be the hero of that movie? now's your chance! Book today and experience a new form of interactive and immersive entertainment with a group of friends to work together as a team and test your skills. Solve a series of puzzles and mysteries within 60 minutes using perception skills, logic, critical thinking, intellect, intuition and sixth sense.

•  How do I book a game?

  • You can book through our website, you can call us and make a reservation directly on +965 22272274. Or, simply show up at Escape Land – Promenade Mall and book the best day and hour suitable for you.

•  How long does the experience take?

  • We recommend that groups arrive no later than 15 minutes early before their booked time. Before each game, you'll need to have a short briefing session covering some basic rules and an introduction to the story. The game itself lasts 45 to 75 minutes depending on the selected game and its difficulty level (Games durations can be found on the information page of each game). We also encourage you to hang around after your game to discuss how it went and take some (hopefully post-victory) photos.

•  What if I arrived late for the session?

  • We recommend that groups arrive at least 15 minutes early before their booked time. Before each game, you'll need to have a short briefing session covering some basic rules and an introduction to the story. Please be on time for your game session to avoid cancellation of your booking. As much as we would like to accommodate latecomers, unfortunately, the simple truth is that our games run on a very tight schedule. Your punctuality is very much appreciated.

•  AM I really going to be “locked” in a room?

  • You will be in a room with a locked door. However, should you feel the need to leave the room, you are welcome to do so at any time you wish with an arm signal (crossing your arms) and the door will be opened. Nonetheless, we recommend that you stay inside the room until you complete it to enhance your experience.

 What if we need to go to the restroom during the game?

• You can go to the restroom at any time. Do note though, that game time will not be paused for the duration of your toilet break and your team will have to carry on without you in the meantime. If you're accompanied by kids, we recommend taking them to the bathroom before the game starts.

 How difficult are the puzzles?

• It depends on your gaming level. We have Easy, Medium and Difficult level puzzles to suit everyone.

  But Don't worry! Our puzzles have been designed to be difficult enough to provide a challenge while at the same time ensuring that everyone involved has a great time. We've designed a wide variety of different puzzles that need all different types of skills to tackle. Remember, you are not the only person in there, teamwork is required to claim victory and everyone has something to contribute, so ask your friends!

  If after all your efforts you're still stuck, don't despair, your friendly game master will be able to provide you with a few hints to help you prevail!

 What happens if we get stuck with any of the puzzles or mysteries during the game?

• Before entering the room, your friendly game master will explain how can you ask for hints when you need them. Don't hesitate to ask for hints when you are stuck, frustrated, or running out of time. Our staff will provide you with clues to assist you in your progress.

 Which games do you recommend to start with?

• For the best experience, we recommend starting with the easy games and work your way up to the difficult games, the difficulty level for each game can be found on the information page of each game. For more information on that, you can call us on +965 22272274 and ask for advice.

 How much physical activity is involved?

• The rooms are primarily designed so you can think your way out; however, you will be required to move around the room and possibly move items into place. Don't worry; it's nothing too strenuous (although sometimes things get quite tense in there!). If possible we recommend wearing comfortable / sports clothes and shoes.

 Can we continue to play once our time is up?

• We would love to give you some extra time. If your team has one or two more puzzles to solve we may allow you some more time to play. However, it's subject to room availability afterward.

 Do you have any tips/advice for playing Escape Room games?

• Work as a team. Split up and search for clues. Keep track of all the clues you find because you may not need to use that clue until later in the game.
• Communicate and collaborate. Swap places if you're stuck with a puzzle… different people have different mindsets and each is good at something.
• Keep the clues together in one place, in case you need to revisit them. But remember where you found it because that may be a clue.
• Put the used clues away if you’ve already used them as they won't be needed again in the game.
• Double check each player’s answers and searches if you are stuck.
• Pads of paper are provided to keep track of clues and help you solve puzzles.

 Will I be playing with other participants that I don't know?

• No, you will need a team that you connect with and trust in order to build strategies that will help you solve and escape faster.

 How many people do I need to play a game?

• Minimum 2, Maximum 8, but for the best experience, please look at the recommended number of players found on the information page of each game.

 Is there an age limit?

• At Escape Land everybody is welcomed to play. However, The Layers of Fear games are meant to be played by 16 and older, while All other games are meant to be played by 13 and older. Nonetheless, younger ones (under 10) are welcomed to play any game if they are accompanied by a responsible adult who can guide them and supervise them. Please note that Nightmare game can be a little intense for kids under 10 years old.

  After all, Escape Games are considered a sort of entertainment for adults.

 What type of clothes are recommended?

• Comfortable clothing and shoes that make it easy to move around are recommended because there will be slight physical obstacles in some of the games.

 Should I bring anything special with me?

• You don’t need to bring anything other than yourself, your friends, a smile and a positive attitude! All the puzzles can be solved with items provided in the room, so please do not bring your own tools. We already made all the arrangements for you. Just take your brain with you and get in the room! If possible; we recommend wearing comfortable / sports clothes. We will have lockers for you to store any valuables and bags while you play your game.

 What if I have shopping bags or valuables with me?

• The reception area has lockers to store your personal belongings or shopping bags. You will be the owner of that locker and hold its key until the game ends.

 Are there any rules or restrictions?

• Besides being a sensible person and not destroying property, there is one important rule in place:

  Strictly no mobile phones or similar devices are allowed in the rooms - while it is tempting to sneak a phone in to take pictures, part of the experience is the atmosphere and the unknown. We would be very disappointed if everyone knew what to expect before they went into the room.

  Upon arrival, our friendly staff will go through any other issues and prepare you for the experience.

 Can I take photos or video in the room?

• Regretfully no, photographs and video recordings are strictly not allowed in the rooms. You can use them outside the game rooms before/after but not in the game rooms during the game session. As much as we want to allow players to capture the beautiful experience on their cameras, but at the same time, we need to protect future players from video spoilers. Everyone who enters the room will be asked to place their personal items in a locker located in the reception area.

 Can we bring food or drink into the games?

• Sorry, but we don’t entertain food or drink inside the room.

 Is it scary?

• We have multiple varieties of genres, so yes it can be scary depending on the game selection. "Layers of fear" Games are scary, all the other games are not scary.

 How much do your games cost?

• Prices vary depending on the game, day of the week and number of players. Prices will be displayed on the booking section on our website after you select the game, date, and number of players. Or, you may call directly on +965 22272274 and ask for your desired game price.

 Do you have special discounted prices for a bigger group?

• Yes. Prices per player goes down if you are a group of 6 players or more. You can find out about that on the booking section on our website where the discount is calculated automatically if you select the number of players to be 6 or more. Or, you may call directly on +965 22272274 to find out more.

  Prices for parties and corporate events (of more than 20 people) are even less. For that, please send your inquiry to info@escapeland.com or call +965 22272274 during opening hours.

 Can you accommodate large parties or corporate events?

• Sure! Whether it's a corporate team building exercise or a birthday party… We love hosting large group events! At Escape Land a multipurpose room is dedicated for such activities, and if you provide us with sufficient notice we can run simultaneous games for large groups.

  Please send your inquiry to info@escapeland.com or call +965 22272274 during opening hours.

 Do you have parking?

• The mall has 3 levels of basement parking and 3 spacious parking lots around the mall.

 Do you have a prayer room?

• As we are located in a mall, the prayer room is just at a walking distance from Escape Land.

 Do you have restrooms?

• As we are located in a mall, the mall bathrooms are close to Escape Land.

 What are your regular hours of operation?

• Sunday to Wednesday: From 12 pm to 12 am

  Thursday to Saturday: From 10 am to 12 am

 How can I work at Escape Land?

• Please send your CVs to info@escapeland.com

 I still have questions! Who can I ask?

• No problem. You can contact us here.